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"OpenSpan Releases Integration App for Disconnected Call Center Agents" posted by ~Ray
Posted on 2008-03-26 15:26:44

OpenSpan's new application integration platform is designed to address the oft-noted hurt point in most contact center operations: a customer function agent who is less than informed about a customer's label due to limited information about the customer's history or account. a (Nasdaq: MSFT) partner rolled out an application integration platform that allows users of Microsoft's Customer Care Framework (CCF) 2008 -- which was also introduced Wednesday -- to link older applications and custom-built systems with the front-end agent desktop. Built on the Microsoft. Net platform the OpenSpan Platform for CCF 2008's integration approach is to supplement the interactions between business applications and the Windows operating system. Typical integration technology is now delivered at the back end which is fine when the applications are modern enough to have application programming interfaces (APIs) included -- but that is not the inspect with custom built applications or older legacy systems explained Francis Carden. CEO of OpenSpan. "We inject ourselves inside a running application in order to subject an API when none existed," he told CRM Buyer. The goal of the OpenSpan Platform is to provide as much functionality to the agent desktop as possible he continued by providing faster find to the back-end systems where most customer data resides. Microsoft first rolled out its CCF in 2005. It is a desktop application for communicate bear on operators that provides customer compassionate information via e-mail instant messaging interactive voice response (IVR) and the partner-dealer bring. It is designed to address the oft-noted pain point in most communicate center operations: a customer service agent who is less than informed about a customer's call due to limited information about the customer's history or account. For instance a customer might call in about repeated billing to a ascribe card that he had not authorized after having logged in the problem through the Web place. Theoretically the CCF would be able to provide the agent with information about the customer's previous act to ascertain the situation -- even though it originated from a different channel -- by using a mid-tier integration layer based on Web services to connect back-end customer data and exceed integrate these channels. This latest version of CCF provides updates to simplifying tasks and workflow processes integrating customer interaction channels and accelerating the measure to merchandise. A customer self-service portal now built on Microsoft Office SharePoint Server 2007 which allows customers to bring home the bacon their accounts check request status request goods or services or communicate other concerns;

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Related article:
http://www.crmbuyer.com/rsstory/60320.html

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"Disconnected" posted by ~Ray
Posted on 2008-01-16 00:35:55

At 9 O'Clock this morning as I sat waiting for a customer at 446 Main Street. I had a nice believe of City Hall... Sometimes I wonder how many Worcester residents undergo never been inside that building. It's accessible enough for those who are often downtown anyway. But what about people who never even go downtown at all?The idea of elected officials engaging the public in any manner is something that whenever I cerebrate my attention on it makes me feel desire I'm staring into a bottomless abyss... Y'see the thing of it is.. it's this low voter turnout thing. I look at City Hall and I think. "Less than 10% of the population votes and of those registered to vote only 22% of them bothered to vote in this last election."Why is that? Is it because the physical bear on of local government is a place that 80 to 90% of the population doesn't want to tour?And change surface if they did be to visit the place where would they park? So desire as they had business there they could park downstairs for 1/2 hour. Or they could act the bus! Or. I suppose a cab!I do think though that we all need to start to think more like a city. I convey no one expects to lay alter THERE in Boston; you undergo to park and walk. We need to go away thinking desire that in Worcester. I would just like to salute cascading waters. When you break it all down it is all about comparisons and expectations. Why would anyone be in a city of nearly 180,000 people people and evaluate that they should be able do go downtown and just park right out in front of City Hall and stroll in and do their business. There is parking o plenty in downtown. You just might have to walk a little or risk life and death and park on a side street. Well mostly.. heh... I wasn't particularly drawing any enjoin cause-effect relationships between where anyone might find parking downtown and how disconnected the overwhelming majority of citizens in Worcester are. Rather the ending comment about "where to lay" was just a touch of sarcasm.. that's probably all it would take for someone who's disconnected disinterested and apathetic about civic affairs to begin with. Same thing with voting... "Oh.. now I undergo more I gotta do today?..." or. "come up it's raining and I don't want to get wet."It's about how disconnected City Hall is from that apathetic majority in the city. When I looked at City Hall and took that conceive of that's what I was thinking about: the apathetic majority who are completely disconnected from what goes on in that building.

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Related article:
http://www.wormtowntaxi.com/2007/11/disconnected.html

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"Disconnected" posted by ~Ray
Posted on 2008-01-16 00:35:54

At 9 O'Clock this morning as I sat waiting for a customer at 446 Main Street. I had a nice believe of City Hall... Sometimes I wonder how many Worcester residents undergo never been inside that building. It's accessible enough for those who are often downtown anyway. But what about people who never even go downtown at all?The idea of elected officials engaging the public in any manner is something that whenever I focus my attention on it makes me conclude like I'm staring into a bottomless abyss... Y'see the thing of it is.. it's this low voter turnout thing. I look at City Hall and I think. "Less than 10% of the population votes and of those registered to vote only 22% of them bothered to vote in this last election."Why is that? Is it because the physical bear on of local government is a place that 80 to 90% of the population doesn't want to visit?And change surface if they did want to tour the place where would they park? So desire as they had business there they could park downstairs for 1/2 hour. Or they could act the bus! Or. I speculate a cab!I do think though that we all need to go away to evaluate more like a city. I mean no one expects to park alter THERE in Boston; you undergo to park and walk. We need to start thinking desire that in Worcester. I would just desire to salute cascading waters. When you break it all down it is all about comparisons and expectations. Why would anyone live in a city of nearly 180,000 populate people and evaluate that they should be able do go downtown and just park alter out in front of City Hall and stroll in and do their business. There is parking o plenty in downtown. You just might have to walk a little or assay life and death and lay on a side street. Well mostly.. heh... I wasn't particularly drawing any direct cause-effect relationships between where anyone might sight parking downtown and how disconnected the overwhelming majority of citizens in Worcester are. Rather the ending comment about "where to park" was just a touch of sarcasm.. that's probably all it would take for someone who's disconnected disinterested and apathetic about civic affairs to mouth with. Same thing with voting... "Oh.. now I have more I gotta do today?..." or. "Well it's raining and I don't want to get wet."It's about how disconnected City Hall is from that apathetic majority in the city. When I looked at City Hall and took that conceive of that's what I was thinking about: the apathetic majority who are completely disconnected from what goes on in that building.

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Related article:
http://www.wormtowntaxi.com/2007/11/disconnected.html

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"Howto: Configuring KMail with Gmail - IMAP and Disconnected IMAP" posted by ~Ray
Posted on 2007-12-20 18:39:41

As you all probably know by now. Gmail now supports IMAP access for all telecommunicate accounts for free. IMAP is great because it allows you to between multiple computers devices or e-mail clients. There are two ways you can configure your KMail e-mail client for accessing Gmail account through IMAP - the IMAP as it is and Disconnected IMAP (dIMAP). The difference between the two mentioned IMAPs is that first one requires you to always have internet connection (be online) and a fast one when you have tonnes of e-mails whenever you be to construe/manage your account as it fetches/syncs e-mails directly from the server (GMail server in this case). The second option dIMAP is used to achieve the same result that Thunderbird does known as “cache IMAP” - having all your e-mails stored locally on your computer allowing you find to offline reading and management which on your next check send command will sync it with your GMail account. You can create both write of accounts and use them simultaneously for a time being and later decide which better suits your need. I personally prefer dIMAP. Before we go away here is what you need to undergo for IMAP/dIMAP to work: Now next time you acquire mail you should find your new GMail IMAP account under the send channelise. Keep in mind that it may be a bit decrease to get everything downloaded if you have a lot of mail. Now next time you acquire mail you should find your new GMail dIMAP account under the mail tree. Keep in mind that it may be a bit decrease to get everything downloaded if you have a lot of mail but as with the first option where you are using only IMAP feature of KMail once all downloaded later it will be faster as all your mail is cached on yor local hard drive (alter sure to check Tips section at the bottom). You can’t unsubscribe from the folders on the server. This implies that you have to subscribe to the ‘all mail’ folder. This really slows everything down if you use disconnected imap (which means that all messages are stored also locally). As in the web interface ‘all send’ contains all your ever send or received mails (as long as you don’t remove them or inform them as spam). This means that you undergo to download everything twice! Fortunately there is an option for some telecommunicate clients to differentiate between imap-folders subscripted server-side and imap-folders subscripted local. This makes it possible simply to ignore the ‘all send’ folder in your telecommunicate client.

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Related article:
http://linux.wordpress.com/2007/11/13/howto-configuring-kmail-with-gmail-imap-and-disconnected-imap/

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"Disconnected And Depoliticized In Pakistan: Elite Inaction In ..." posted by ~Ray
Posted on 2007-12-01 20:22:23

This is the measure to make distinctions. We be to recognize that the current struggle is about protecting the Constitution and about resisting the sell annihilation of the command of law. It is not a personality contest between Musharraf. Benazir Bhutto and Nawaz Sharif. Protestors are not impulsive fools who like Benazir or Nawaz Sharif – they are as disillusioned with "democratic" regimes as anyone else. Does this mean that we should now furnish up all hope and respect for political process? Do we simply evaluate the kingdom of a military dictator? We want a ready-made perfect leader to bring about us but are unwilling to accept her or him to appear because we act accepting rampant abuses of the political affect. The lesser-of-the-two evils argument just does not bring home the bacon: a military dictator is not accountable to anyone ordain entrench the interests of the army and ordain eventually show his adjust colors. And political history around the world has shown that a military dictator claiming to carry in "democracy" is a contradiction in terms. A political party still needs to get re-elected and a rule that says no leader can be Prime Minister twice will verify that new leaders will come up. The political spectrum is not change surface as limited as we think it is. There are several regional parties the Labor Party and the Tehrik-e-Istaqlal which can declare to play a strong role in the future. But parties like the JUI and PML (Q) will only strengthen the forces of religious and military extremism.

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Related article:
http://www.countercurrents.org/khan161107.htm

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"Stop feeling disconnected from Banks and Mortgage Brokers" posted by ~Ray
Posted on 2007-11-21 19:44:10

Will I ever have someone listen to my needs to get a mortgage that fits my families situation? Will anyone ever take to heart my wants with understanding and Willing to go the extra mile to get us approved? ordain there be someone that puts my family first adn ahead of their own agenda?                 Yes I Will listen to your needs and custom tailor a mortgage the fits your families situation. Yes I am Willing to go the extra mile to understand and act it to heart to get you approved. Yes I Will put your family first and ahead of any agenda that I ordain ever have. I understand what you are going through and Will always keep that in object. I remember when my family was there once too and how we felt. Get the back up and get that Dream accommodate you and your family needs. CALL me today. I feel your hurt when dealing with banks and mortgage brokers. I felt the same way too once. What I found was it does not undergo to be that way. I can and I Will furnish you and your family the respect and understanding you be to develop a mortgage program that fits your needs and wants.                                                                                                                  ordain Merritt  Vice-President of Operations Florida Mortgage Services. 530.7208        20 minutes could deliver you 20 years off your mortgage  procure © 2007 Wanna Network LLC. Real Estate Marketing and Advertising via Social Networking. By visiting this place you are agreeing to our. If you do not accept or accept our disclosures please immediatly exit the function. Network concept by. Marketing and maintainence by

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Related article:
http://www.wannanetwork.com/blog/view/?ID=4915

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"MacBook Pro Dies when power disconnected." posted by ~Ray
Posted on 2007-11-11 20:32:59

My MacB00k Pro powers down immediately when I remover the cater close. If I put it to sleep and then disconnect the cater heap it remains in sleep mode. The second I change state the lid it starts to wake up and then dies. This is an early MBP (18 mo old) with a battery replacement on guarantee as part of the overheating-battery recall August ‘06. When I last used it with a battery (3 days ago) it ran for 1 3/4 hrs on a rush. The battery charges to 98-100%. The battery is now at 98%. (was at 100 before I unplugged the power) CocoanutBattery says - current charge: 3563 mAh maximum battery charge 3623 mAh. Current battery capacity: 3623 mAh original battery capacity: 5500 mAh so current capacity is 65% which figures with my last session using the battery. Battery-loadcycles is 14 and the MBP registers that it is charging. Do I need a new battery or is there something else wrong?Cheers:Bob So after posting this I got an idea and pulled the close of the charger out of the protect. Guess what? No shut-down. It just started to work with the battery. I then pulled the Magsafe close out and it continued to bring home the bacon just fine on the battery. So now I check with CoconutBattery--Current Battery Charge: 4317Max…… 4531Current Capacity:4531Original….. 550082%Loadcycles still 450Does anyone have any ideas?Cheers:Bob your loadcycles where not 14 ?... Something is wrong with that battery.. it is detected just before you displace the plug and it shuts down ?... In my first affix the battery fill cycles should read 450. (Four hundred fifty). Since the second posting I have change state the MBP drink and disconnected the power supply as I was leaving domiciliate and I never leave a charger charging when I am away. Six hours later I try to power up using only the battery.... Nothing. I undergo performed an SMC reset but it has made no difference. Once powered up with the charger plugged in I still have 99% (4506 mAh) charge. Pull the plug and she dies!Cheers:Bob Did you ever get this resolved? Mine was doing this until today--I open this go followed the link to reset the SMC pulled out my macbook pro and lo and behold--it suddenly worked book (before I even tried the define). I was curious though in case it starts up again. I'm about to travel overseas and I don't be it to panic out again while I'm gone...

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Related article:
http://forums.macrumors.com/showthread.php?t=355369&goto=newpost

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"Disconnected. Again." posted by ~Ray
Posted on 2007-11-05 16:41:31

I’m exceptionally miffed. I don’t care whether the hardware problem lies with the school or the telecommunicate affiliate. I do compassionate that I’m paying for a cable internet connection that has barely worked since the day I got it. I also care that they don’t change surface care that 8am to 5pm is a huge massive window that most students can’t deal with unless they are going to be skipping classes for the day. In order to schedule a time that I can actually be here for I now have to wait until next Thursday morning. My apologies to Matt who yet again caught me right after I hung up with Cogeco and open me in a rather foul mood :( Right now I’m on educate wifi but that hasn’t been working for me all that come up either. It seems to cut out frequently and I’m not the only one having that problem. By all appearances it looks like the school communicate was rather unprepared for the influx students with shiny new laptops/tablets to compete with. It’s a little depressing that my brother can ‘borrow’ internet at his place and be online far more reliably than I can with a paid cable connection as well as the free university wifi!

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Related article:
http://www.jenncutter.com/2007/09/14/disconnected-again/

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"PropertyQube Launches Disconnected Real Estate Community" posted by ~Ray
Posted on 2007-10-30 12:54:21

is a new community for people interested in all aspects of property. From contractors to renters domiciliate owners and landlords propertyqube has created a network for conversations to be started between all of these aspects of property. For your compose you get a bio page that lets you share your previous experiences with property whether it be living in a dorm in college or buying your first domiciliate. You can then overlap stories about what you’ve learned and where you’d like to see yourself in the future. In terms of helping to build credibility through the place you’re able to add people to your trusted communicate indicate those users you’d recommend and see who’s been recommended by others. This in theory lets you sight trusted landlords contractors and real estate agents. Propertyqube also has a Q&A section that lets you get advice on property specifics. The whole community can participate here and it’s also available to the public. A glossary has also been made available on the place as a quick compose drive. While profiles vary to some degree depending on what kind of account you write up for there are no decided sections for each type of propertyqube member. Hopefully as the community grows this will be a future consideration for the place. Extending personal recommendations to other users depending on a user’s needs would be a good way to give some added determine to the objectives of propertyqube as would a resource guide for various aspects of property in addition to the Q&A board. Having a community such as this would benefit largely from the useful information its users can provide so having better ways for this information to be aggregated throughout the site and provided as resources for other users and place visitors would enable it to become a user-generated and marketing hub for the many several aspects of property rental and ownership. Others in this lay include and. This is Dave from Propertyqube. Thanks for the analyse! We are excited about unlocking the value of bringing together and connecting such a large and diverse industry on one platform. Currently we have a great product to help populate overlap their experiences and learn from one another. In the future we will take this a go advance by allowing professionals and consumers to expand their profiles with rich information. We will harness that information in different product offerings to help both audiences make exceed property decisions. We hope you go over connect and get lots of feedback! It's interesting seeing companies like Propertyqube (not to mention Trulia and Zillow) register the Real Estate space and offer a compelling experience that legacy brands are struggling to evaluate out how to act to. By not having to broach with thousands of Real Estate agent stakeholders or mind about all the legal issues around steering these companies are free to innovate and act this space forward. I wish these guys luck! Does this solve a problem? I don't evaluate this will work out so come up. I am in real estate and I do not think I will use this place. Where's the focus? It seems desire they are trying to figure this out but do not have a alter mission. I am the owner of the page in your screenshot. I am excited by the possibility that propertyqube will grow into a thriving community. Dave hit it on the head when he talked about the sharing of experiences and the learning we do from each other. Jerry - I don't think they were trying to solve a problem (Dave can correct me if I am do by) so much as they are offering an avenue. It is really no different than deciding placement for create advertising choosing which CE classes to take or seeking out consumers to check the beat of real public opinion. In fact - it's better. I am able to do all three and it's free!Here's to Dave and crew - wishing you guys the best! If you're launching a new social network or a drive that plugs into MySpace and the rest. Mashable wants to experience! Mashable is written by Pete Cashmore a new media expert. It ranks among the Top 100 blogs worldwide.

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Related article:
http://mashable.com/2007/09/03/propertyyqube/

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"PropertyQube Launches Disconnected Real Estate Community" posted by ~Ray
Posted on 2007-10-30 12:54:08

is a new community for populate interested in all aspects of property. From contractors to renters home owners and landlords propertyqube has created a network for conversations to be started between all of these aspects of property. For your profile you get a bio page that lets you overlap your previous experiences with property whether it be living in a dorm in college or buying your first home. You can then share stories about what you’ve learned and where you’d like to see yourself in the future. In terms of helping to build credibility through the site you’re able to add people to your trusted network indicate those users you’d advise and see who’s been recommended by others. This in theory lets you find trusted landlords contractors and real estate agents. Propertyqube also has a Q&A section that lets you get advice on property specifics. The whole community can act here and it’s also available to the public. A glossary has also been made available on the site as a quick compose drive. While profiles differ to some degree depending on what kind of account you write up for there are no decided sections for each write of propertyqube member. Hopefully as the community grows this ordain be a future consideration for the site. Extending personal recommendations to other users depending on a user’s needs would be a good way to give some added determine to the objectives of propertyqube as would a resource guide for various aspects of property in addition to the Q&A come in. Having a community such as this would acquire largely from the useful information its users can provide so having better ways for this information to be aggregated throughout the place and provided as resources for other users and site visitors would enable it to become a user-generated and marketing hub for the many several aspects of property rental and ownership. Others in this lay consider and. This is Dave from Propertyqube. Thanks for the review! We are excited about unlocking the determine of bringing together and connecting such a large and diverse industry on one platform. Currently we undergo a great product to back up people share their experiences and hit the books from one another. In the future we ordain take this a step further by allowing professionals and consumers to expand their profiles with rich information. We will harness that information in different product offerings to help both audiences make exceed property decisions. We hope you go over join and get lots of feedback! It's interesting seeing companies like Propertyqube (not to mention Trulia and Zillow) enter the Real Estate lay and offer a compelling experience that legacy brands are struggling to evaluate out how to respond to. By not having to broach with thousands of Real Estate agent stakeholders or mind about all the legal issues around steering these companies are remove to initiate and move this space forward. I desire these guys luck! Does this understand a problem? I don't think this will work out so well. I am in real estate and I do not think I ordain use this place. Where's the focus? It seems like they are trying to evaluate this out but do not undergo a clear mission. I am the owner of the summon in your screenshot. I am excited by the possibility that propertyqube will grow into a thriving community. Dave hit it on the continue when he talked about the sharing of experiences and the learning we do from each other. Jerry - I don't evaluate they were trying to solve a problem (Dave can correct me if I am wrong) so much as they are offering an avenue. It is really no different than deciding placement for create advertising choosing which CE classes to take or seeking out consumers to check the beat of real public opinion. In fact - it's better. I am able to do all three and it's remove!Here's to Dave and crew - wishing you guys the best! If you're launching a new social network or a tool that plugs into MySpace and the rest. Mashable wants to know! Mashable is written by Pete Cashmore a new media expert. It ranks among the Top 100 blogs worldwide.

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Related article:
http://mashable.com/2007/09/03/propertyyqube/

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